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Find the hidden chick for your chance to win a luxurious Hotel Chocolat Easter Egg! 

Employee retention in the IT industry remains a significant challenge, particularly in the IT support and service desk sector, where high...

Download our insightful survey of current trends, satisfaction and future concerns with AI and Automation in the IT service desk...

The story of ServiceHive is one of frustration, determination, and innovation. It’s a journey that essentially began two decades ago.

The role of a service desk is crucial in maintaining smooth operations. But what happens when the service desk itself is automated? How...

Modern IT service desks face relentless pressure to handle high ticket volumes, streamline resolution times, and enhance user experience,...