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Employee retention in the IT industry remains a significant challenge, particularly in the IT support and service desk sector, where high...

Download our insightful survey of current trends, satisfaction and future concerns with AI and Automation in the IT service desk...

[Birmingham, 04/02/25]   Spherica Business Solutions, an automation-first IT Managed Service Provider, is delighted to announce the...

Download the PDF to explore the full range of benefits and features that ServiceHive offers. Discover how this cutting-edge, AI-driven IT...

This webinar introduces the exciting and revolutionary new service desk solution, ServiceHive! Spherica’s AI driven platform design

The story of ServiceHive is one of frustration, determination, and innovation. It’s a journey that essentially began two decades ago.

Read this case study on how Spherica transformed a major transport company's service desk experience. Overview Spherica were selected as...

The role of a service desk is crucial in maintaining smooth operations. But what happens when the service desk itself is automated? How...

Modern IT service desks face relentless pressure to handle high ticket volumes, streamline resolution times, and enhance user experience,...

Discover how automating repetitive tasks like password resets can transform IT service desks, freeing up agents to focus on more...