A cloud-based platform with AI decision-making at the core of its functionality, drastically reducing operational expenditure.
Designed to greatly reduce the burden on user-facing IT teams by processing all “first contact” incidents, requests and queries.
Combines intelligent automation with customer specific knowledge to deliver a scalable 24x7x365 support service that is dependable and highly cost-effective.
Why ServiceHive?
AI powered intelligence
Our advanced AI provides the ability to process multiple queries simultaneously, creating tickets and offering solutions in natural language.
Comprehensive knowledgebase
Access your entire organisation's IT knowledge instantly via chat, phone or email, available in multiple languages.
Continuous learning
ServiceHive evolves with your business, constantly improving its capabilities.
Scalable support
Handle multiple requests simultaneously, with the capacity to efficiently handle peak times.
Ticket management
Automatically categorise and prioritise tickets based on users' context and tone.
How ServiceHive Compares
ServiceHive
Low cost, high value
Highly automated IT support handling all ‘first-contact’ incidents, requests and queries.
Automated service
Consistent, technology-led service with high levels of automation and user self-help capabilities.
Reduced staff overheads
Low-value tasks automatically managed, freeing human resources to focus on value-adding activities.
Adaptive service
Uses AI to evolve, learn and adapt over time, continually improving capability and accuracy.
Highly scalable
Ability to handle numerous requests simultaneously, scaling automatically as demand increases.
Traditional IT support
High cost, low value
Expensive, “people-heavy” service performing large numbers of low-value tasks.
Manual service
Repetition of the same IT tasks day after day, with high potential for human error.
High staff turnover
Demotivated teams with high attrition rates, leading to significant recruitment and training overheads.
Static service
Operates in the same way, delivering the same results year after year.
Inability to scale
Inflexible model making it difficult and costly to scale at speed.
Why Choose ServiceHive?
Cost-efficiency
Our automation-led service significantly reduces staff overheads, providing substantial cost savings.
Instant scalability
ServiceHive processes large volumes of requests simultaneously, automatically scaling to meet demand spikes.
Knowledge retention
Up-to-date knowledge is maintained, continuously built upon, and retained forever.
Ticket Management
AI-driven triage and ticket management integrates with the leading ITSMs.
Unbeatable performance
We demolish traditional SLAs by continually automating repeatable IT tasks.
24/7/365 availability
Full support coverage allows for round-the-clock incident and request processing.
Unwavering consistency
Enjoy reliable, consistent service delivery at all times, regardless of holidays or peak periods.
Enriched teamwork
ServiceHive reduces administrative overhead, allowing your team to focus on high-value tasks and strategic initiatives.
